Breast Cancer Awareness Pink Ribbon Shop

*For returns of undamaged merchandise, it is helpful to include the invoice that arrived with your order, or a copy of that invoice, with your return, and a brief message as to how you want the return/exchange to be handled (ie refund to card, exchange for other item, etc.) We ask that you carefully package your return, so that the item(s) arrives to us in good, re-sellable condition. Not doing so may jeopardize your refund. You may return the unwanted item(s) to:

The Pink Ribbon Shop
Attn: Returns Dept
3428 Evergreen Drive
Porter, TX 77365

If you are returning undamaged merchandise and are making an exchange for other item(s), shipping charges for the exchange item will be applied to the credit card or other payment method used on your original order. The exchange item will be shipped via UPS Ground or USPS First Class Mail, at our discretion.

*To report damaged or defective merchandise, please call (877-PNK-RIBN) or email (customerservice@pinkribbonshop.com) us with the details of the problem before returning the merchandise to us.

*In certain cases we reserve the right to charge a 25% restocking fee on returned items, cancelled orders and incorrect addressing by the customer. This is to cover our various costs such as, but not limited to, credit card processing fees, postage, packaging and labor.

*UPS charges a $10.00 fee for all refused packages or incorrect addresses. We reserve the right to pass these charges on to the customer. We cannot refund or reship orders to customers who provide incorrect addresses without either receiving the returned order back from the deliverer or re-charging for the entire order. If we do receive the order back from the deliverer, we will need to charge shipping for any reshipped items.