Shipping Policy
Most orders are shipping from our facility within 1-3 business days. Please note that the shipping method you choose at checkout refers only to time in transit and does not account for order processing time. Please allow extra processing time for gift-wrapped items, orders containing Pink Ribbon Shop handmade jewelry or ornaments, and orders shipping to international addresses.
When placing orders online through our website, we provide real-time UPS and USPS rates based on your order's weight and destination. We only pass on the actual UPS or USPS shipping charges for each order. Except for First Class shipping, charges include tracking and insurance that the majority of our customers demand. We work very hard to keep our product prices as low as possible and do not mark them up enough to cover shipping costs on small orders. Because the majority of our customers buy multiple products, it is most cost effective for them to pay a low price on our products and pay the acutal shipping charges.
Orders that are extraordinarily heavy (e. g. multiple mugs) may require additional shipping charges. In this case we will contact you before shipping.
Note to international customers: We use the United States Postal Service for all of our international shipments. Most of our customers outside the U.S. receive their order within 2 weeks. However, some international addresses are rather far from our Houston, Texas, USA location and require more time for delivery, especially during peak and holiday times. We ask that you allow at least 6 weeks for delivery of goods before contacting us about a missing package. Additionally, we ask that you check with your local postal office before contacting us. Many times a package is held there for reasons such as taxes/duties due or customs issues, which are beyond our control. As the purchaser you are considered the "importer" in your country and are responsible for any taxes/duties that your country may charge. We ship to most countries around the world and cannot advise on the various tax laws of each country. Also, please note that when choosing a delivery method, the least expensive option is the slowest, and tracking is often not available. If you need to receive your package by a certain date, please call us and we'll be happy to discuss which shipping options will best meet your needs.